The Crunch Fitness Scam
- Posted on [January 17, 2007 ] @ 2:52 pm
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I was a member of Gorilla Fitness in San Francisco and I cancelled my membership in March of ’06, after my 3 year contract expired.
Later in 2006, Crunch Fitness replaced Gorilla Fitness and in December 2006 I received a bill on my credit card for Crunch Fitness, 9 months after I had cancelled.
I called Crunch to explain that I cancelled, they stopped billing me in March, and that there must be a mistake. Their customer service rep responded by telling me that their billing system was down for 9 months, which is why I wasn’t billed, and that I would have to visit a Crunch Fitness location to cancel.
What unbelievably awful service! I plan on filing a dispute with my credit card company and will file a complaint with the BBB.
After searching on the web to see if other people have successfully resolved this, it appears that there are *tons* of people with the same exact complaint.
Please don’t ever join a Crunch owned gym or you’ll never be able to cancel. I can’t believe such a large company would provide such awful, dishonest and deceptive service!
Here are other people with the same story: